Privacy Policy
Dr Eliza is committed to providing quality services to you, and to protecting your private information. This policy outlines our ongoing obligations to you with respect to how we manage your Personal Information and Sensitive Information, such as medical records and patient information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information and Sensitive Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and medicare details.
This Personal Information is obtained in many ways including via patient information forms, correspondence by telephone and email, our website https://www.drelizahannam.com.au/ and correspondence from other relevant health care providers. We don’t guarantee website links or policies of Authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our patients and clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We collect your Sensitive Information for the primary purpose of providing our services to you.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information and Sensitive Information only from you. However, in some circumstances we may be provided with information by third parties such as other relevant health care providers. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information and Sensitive Information
Dr Eliza is bound by medical confidentiality and will not disclose your Personal Information or Sensitive Information except in the following limited circumstances:
• To third parties such as other relevant health care providers, where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information and Sensitive Information
Ensuring that your Personal Information and Sensitive Information is stored securely and confidentially is of highest priority. Personal Information and Sensitive Information is securely stored in specialist medical records software systems, in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information and Sensitive Information is no longer needed for the purpose for which it was obtained, we will take all reasonable steps to destroy or permanently de-identify the information. However, most of the Personal Information and Sensitive Information is stored in patient records which will be kept by us for a minimum of 7 years, as required by law.
Access to your Personal Information and Sensitive Information
You may access the Personal Information and Sensitive Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information and Sensitive Information, please contact us in writing.
Dr Eliza will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information and Sensitive Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Dr Eliza Hannam
Suite 1, 103A Johnston St, Annandale, NSW, 2038
admin@drelizahannam.onmicrosoft.com
0411 855 010